Refund policy

RETURN & REFUND POLICY — WE KEEP IT HUMAN

We get it — sometimes things just don’t work out.

Returns & Exchanges

You have 14 days from the day your order is delivered to request a return or exchange.

To be eligible, items must be:

  • Unworn

  • Unwashed

  • In original condition

  • Free of stains, smells, makeup, pet hair, or damage

How to Start a Return or Exchange

Email us at necia@whatsyourvew.com with:

  • Your order number

  • What you want to return or exchange

  • A quick note about why (just for improvement, not judgment)

We’ll send you next steps within 48–72 hours.

Refunds

Once we receive and inspect the item, we’ll email you a confirmation.
If approved, your refund will be issued to your original payment method.

Refunds typically take 5–10 business days to appear, depending on your bank.

Shipping fees are non-refundable.

Exchanges

If you want to swap for a different size or item, we’ll process it as soon as your return is received.

If the item you want is sold out, you can choose:

  • A different product

  • Store credit

  • A refund (minus shipping)

Damaged or Wrong Item

Humans (and machines) aren’t perfect.
If your order arrives damaged, flawed, or incorrect:

  1. Email us within 7 days of delivery

  2. Attach clear photos

  3. We’ll replace it immediately — no hassle, no debates

Final Sale Items

Some items may be marked Final Sale (usually limited drops).
These cannot be returned or refunded unless damaged or incorrect.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check with your bank or card company

  2. Processing times vary

  3. If it’s been more than 10 business days, email us and we’ll help you track it down

Wrong Address or Unclaimed Packages

If an order is returned to us due to an incorrect address or being unclaimed:

  • We can reship it (you cover the shipping), or

  • Issue a refund minus the original shipping cost

Need Help?

Email: necia@whatsyourvew.com
We answer within 48–72 hours